Communications executive

Communications executive

Communications executive

 

  • Managing Nature's Market Call Center team and being the focal point between the back office (operations) and the call center (agents and team leader).
  • Being responsible for Providing any necessary product knowledge or orientation needed for the call center team (mentor and develop customer service agents).
  • Update the call center with any new policies or information.
  • Creating all the e-mail / SMS templates used by the call center team.
  • Dealing directly with high profile clients (placing their orders -responding to their inquiries - resolving complaints escalated by the call center).
  • Develop service procedures (Service Level), policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate customer service weekly and monthly reports (using the call center reports and tailoring them according to the business needs).
  • Managing Social Media Postings and closely following the plan with the marketing department.
  • Solve any problems that arise with the call center and operations.
  • Responsible for communication activities assigned by Marketing Manager.

 

Years of Experience: 1-3 years of work experience

Education: A Bachelor’s Degree Holder.

Skills, Knowledge &Abilities:

  • Perfect English is a must (both spoken and written).
  • Customer Service / Call Center background is a plus.
  • Strong client-facing and communication skills.
  • Ability to think strategically and to lead.
  • Advanced troubleshooting and multi-tasking skills.
  • Being able to work under stress.

 

To Apply Click Here